Shipping policy

Orders are reviewed and processed after payment confirmation.

Standard Shipping: 5–8 business days. Express Shipping: 3–6 business days.

Our support team is available by email for tracking and shipping questions.

Shipping Areas

WestXBike currently ships orders within the United Kingdom. Some locations may have limited carrier availability or longer delivery times depending on the product size, destination, and shipping service.

Order Processing Time

Orders are reviewed and processed after payment confirmation. Our team works to prepare confirmed orders as quickly as possible through order verification, product preparation, warehouse handling, and carrier pickup.

During high order volume, large item handling, holidays, or carrier interruptions, processing may require additional time.

Estimated Delivery Time

Standard Shipping: 5–8 business days.

Express Shipping: 3–6 business days.

Estimated delivery times vary depending on the product, warehouse location, carrier, destination address, and selected shipping method. E-bikes and large items may require additional handling time compared to smaller accessories.

Delivery estimates are provided for convenience and are not guaranteed. Carrier delays, weather, high order volume, address issues, or events outside our control may affect delivery time.

Shipping Costs

Shipping costs, when applicable, are calculated and displayed at checkout before payment is completed. Some products or promotions may include free shipping when clearly stated on the product page or checkout page.

Tracking Information

Once your order ships and tracking becomes available, you will receive a tracking update by email. Please allow time for the carrier tracking page to update after the label is created.

If you have not received tracking information after the expected processing window, contact us at support@westxbike.com.

Large Item Delivery

E-bikes are larger products and may be shipped using specialized parcel or freight carriers depending on the model and destination. Delivery may require additional handling, and the package may arrive in a large box.

Please make sure your shipping address is accurate and accessible for delivery.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. WestXBike is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information.

If you notice an address error after placing your order, contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

Delayed, Lost, or Damaged Shipments

If your shipment is delayed, lost, damaged, or shows as delivered but has not been received, please contact us with your order number and tracking details.

We will review the issue and may work with the carrier to help investigate. For damaged deliveries, please keep the original packaging and send clear photos or videos so we can evaluate the situation properly.

Order Changes & Cancellations

Order changes or cancellation requests must be sent as soon as possible after placing the order. Once an order has been processed, packed, or shipped, we may not be able to modify or cancel it.

Incorrect or Missing Items

If you receive an incorrect item or if something is missing from your order, contact us immediately at support@westxbike.com. Please include your order number and clear photos of the package and items received.

Business Contact

WestXBike
14 Nesfield Street
Ground Floor
Bradford
BD1 3ET
United Kingdom