Refund policy
Return & Refund Policy
We want every WestXBike customer to feel confident before and after placing an order. Please review our return and refund policy below.
Request a Return
Email us with your order details before sending anything back.
Get Instructions
If approved, we will send you return instructions and next steps.
Refund Review
Once received and inspected, we will confirm if your refund is approved.
Return Eligibility
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with original packaging, accessories, manuals, and proof of purchase.
How to Start a Return
To start a return, contact us at support@westxbike.com with your order number, reason for return, and clear photos if the product is damaged or defective.
Returns must be sent to:
WestXBike Returns
14 Nesfield Street
Ground Floor
Bradford
BD1 3ET
United Kingdom
Items sent back without first requesting a return will not be accepted.
Return Shipping
If your return is accepted, we will provide instructions on how and where to send your package. Return shipping costs may depend on the reason for the return.
If the item arrives damaged, defective, or incorrect, please contact us immediately so we can review the issue and provide the best solution.
Damages, Defects & Wrong Items
Please inspect your order as soon as it arrives. If the item is defective, damaged, or if you received the wrong item, contact us immediately at support@westxbike.com.
To help us resolve the issue faster, please include your order number, photos or videos of the issue, and a short explanation.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been used, damaged, altered, or installed after delivery
- Products missing original packaging, accessories, or manuals
- Gift cards
- Final sale or clearance items when clearly marked as non-returnable
Exchanges
The fastest way to make sure you get the product you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@westxbike.com.
Need help with a return?
Our support team is ready to help you with return requests, order issues, and refund questions.
Contact Support